Got Questions?
We've got cake.
Custom cakes come with a few moving parts: lead times, flavours, design selections, delivery, all of it. On this page, you'll find answers to what people ask us most, so you can order with confidence. Still stuck on something? Reach out and we'll be happy to answer your questions. Or if you're ready, browse the shop and let's get your cake in the works.
Not sure where to start?
New ordering system, same great cake. Here's how to find exactly what you're looking for.
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Need a cake or cupcakes FAST, this coming Wednesday, Thursday, Friday or Saturday? → View our Quick Order Menu (3 days lead time)
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Got a celebration coming up, birthday, corporate event, or milestone? → Browse Occasion Cakes (7 days lead time)
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Do you have a design in mind and want it custom-made? → Go to our Custom Cakes Ordering Guide
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Planning a wedding and want to see if your date is available? → That's a different process, head to our Weddings page
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Dealing with allergies or dietary needs like Gluten Free? → See our dietary info below
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Wondering about estimated delivery time on the day of your event? → See delivery below
When are you open?
We are open for pre-order pick up Wednesday - Friday 11am - 4pm
Saturday 10am - 2pm
We are not a storefront, everything we make is pre-order only.
If you require a cake on a Monday or Tuesday, we suggest you pick it up on Saturday. All of our treats keep nice and fresh in the fridge!
What are your ordering times?
Everyday cakes and cupcakes require the least amount of notice: 3 business days. Pick up is Wednesday to Saturday every week, so if you would like to order a cake on Saturday, it needs to be ordered by Wednesday of that week.
Occasion Cakes require a minimum of 7 days notice.
These are both fantastic options for a beautiful cake for your celebration.
Can I order a custom cake design?
Yes absolutely, we love creating custom cakes!
We have two new methods for custom cake ordering:
Artist Design Custom Cake (order online)
budget: $200-$500
This can be ordered directly through our online store. You’ll then receive a form to fill out where you can specify your theme, colour scheme, and upload inspiration pictures such as party invite or decor.
From there, our talented decorators will create a stunning, unique cake perfect for your event!
Bespoke Cakes (submit a request online)
budget: $500+
This is the option to pick if you’re looking for a larger, more intricate cake design. You’ll start by filling in our online booking form. Once we confirm availability, we will reach out to gather design details and inspiration photos. From there, we will start the design consultation process through email with Tamara. Once the final design is confirmed and your custom quote is approved, we’ll create the cake of your dreams!
Do you offer delivery?
We do! We are happy to offer flat rate delivery within Calgary. Simply select delivery at check out when placing an order in the online store. This delivery is arranged through a third party courier system, and we cannot guarantee a specific delivery time. Your order will arrive between 12pm - 5pm on the selected date. You will receive delivery updates with more exact timing once the courier is on their way.
There are some items (tiered cakes, more detailed custom cakes, etc) that we do not offer our courier delivery service for. These are items that take extra care during transportation. For those items, please submit a delivery request with your order, and we will provide a quote for one of our team members to deliver.
Do you deliver out of town?
Our minimum order for out-of-town delivery is $500, before the delivery fee.
Delivery is priced based on distance and time.
Out of town delivery is done by our talented team members, so we are only able to offer limited delivery slots for larger orders - weddings and elaborate celebration cakes take priority.
Fondant vs. Buttercream
It depends on the design and style of cake that you want, as to whether fondant or buttercream will work better. With buttercream, we can achieve some really cool textures and incorporate some colours into the design. Buttercream you can also get a really nice clean, smooth finish. Fondant provides a very smooth matte finish, that allows for very dark colours, embossed textures. It also holds up to heat better. If we do fondant finish, it's a thin layer overtop of our delicious buttercream, so you don’t miss out on any flavour!
90% of our cakes are done with a buttercream finish - fondant is used when needed to achieve specific design results, or if requested by the customer.
Cake Care
Our cakes keep best in the fridge but taste best at room temperature. Pull it out of the fridge about 1-2 hours before you eat it. Ensure the cake isn't in direct sunlight or in too hot of a room.
Leftover cake can be kept in the fridge for up to 3 days, or the freezer for up to a month.
Tiered cakes are divided with a board and supporting dowels. Some decorations have internal supports such as skewers or wires, so take care when you are cutting the cake or eating the decorations. If your cake has fresh flowers, they are not edible. Please remove them before cutting the cake.
Do you accommodate dietary restrictions and allergies?
We offer gluten free friendly, vegan, egg free, and dairy free options.
If you have an allergy, please note it at time of ordering.
Our facility uses wheat flour, eggs, dairy, and nuts (peanuts and tree nuts) on a regular basis. While we are very careful to avoid cross contamination, we cannot guarantee 100% allergen free.
All of our products are vegetarian friendly. On the rare occasion that we would need to utilize gelatine for specific cake decorations, we will clear that with the customer first.
Can you recreate this picture I found online?
If it’s one of our previous designs, then yes! However, every cake and decor element is handmade, and will therefore differ from cake to cake.
We can use other cake artist’s pictures as inspiration, but we do not copy designs exactly. When you order from Bake My Day, you can expect a high level of care and attention to detail. Our goal is always to make our cakes better than your inspo pictures.
Same goes for AI generated pictures. Often these pictures feature details that are not actually achievable in real cake. We can use them as inspiration and will discuss what is doable in an edible medium. However, it is our stance as a business that generative AI is a detriment to creative industries, and we discourage our clients from utilizing it for their cake inspiration.
Do you offer discounts for large amounts?
The majority of our costs do not change or reduce if a larger amount is ordered. Therefore, we do not offer quantity discounts.
Sometimes, when a holiday menu launches, or we’re offering a specific promotion we will send promo codes out to our email subscribers.
Sign up here to be in the know:
Can I choose a different flavour/make up my own flavour?
Bake My Day’s recipes and flavour combinations have been developed over many years of testing. Therefore, we do not offer custom flavoured cakes. We release new feature flavours every season, so there’s always something exciting to try!
If there is a flavour that we’ve made in the past, that you no longer see on our flavour list, we may be able to accommodate it for an additional fee.