How the Ordering Process Works

By purchasing an item from our pre-designed Occasion Cakes Collection, you agree to the following terms: 1. Production & Customizations Because our signature pre-designed Occasion Cakes offer some basic design customizations, we require a strict 7 business days' advanced notice for Occasion Cake orders. Our online checkout calendar automatically restricts selections to dates at least one full week away to ensure your cake gets the dedicated time it deserves. Example: To pick up on a Wednesday, your order must be placed by Wednesday of the previous week. -Design Specifics: These are curated, signature designs from the Bake My Day catalogue. The price includes the design exactly as shown. Basic modifications are restricted to the size, flavour, and the specific questions asked in the details form which will be filled out during the online booking process. -Optional Add-Ons: Some dietary and design upgrades can be selected during the checkout process: -Gluten-Free Friendly Disclaimer: While we do our best to avoid cross-contamination, we are a kitchen that handles gluten and are unable to guarantee a 100% gluten-free environment. ............. 2. Cancellations & Date Changes -Cancellations: Orders canceled more than 7 days prior to your scheduled date are subject to a 20% fee. -Late Cancellations (Within 7 Days): Strictly no refunds, credits, or cancellations are permitted within 7 days of your scheduled date. -Date Change Requests: Please call the studio directly. All changes are subject to approval and availability, and a date change fee may apply. ............. 3. Studio Pickup & Delivery -Studio Address: 1109 8 St SE, Calgary -Fulfillment Windows: Pickups are from our studio during the following hours: Wednesday – Friday: 11:00 AM – 4:00 PM Saturday: 10:00 AM – 2:00 PM We are closed for pickups Sunday, Monday, and Tuesday. Delivery: Delivery can be added to your order for an additional charge at the time of checkout.